What common complaint do customers often have about service technicians?

Customers frequently express dissatisfaction with service technicians not arriving when they were expected. Timeliness is crucial in the HVAC industry, as customers often schedule their day around service appointments. When technicians fail to arrive on time, it can disrupt the customer's plans, leading to frustration and a perception of unprofessionalism. This concern emphasizes the importance of good time management and communication with clients regarding potential delays. Maintaining clear communication about arrival times and delays can significantly improve customer satisfaction and trust in the service provided.