When should you inform a customer about the cost of a needed part?

Informing a customer about the cost of a needed part before replacing it is essential for several reasons. First and foremost, it establishes transparency and builds trust between the technician and the customer. When customers are provided with clear information about the cost upfront, they can make informed decisions regarding their repairs, especially if they have budgetary constraints.

Additionally, discussing costs prior to the replacement ensures that customers are not surprised by the charges after the work is completed. This proactive communication can help prevent misunderstandings and dissatisfaction with the service, contributing to a better overall customer experience. It also demonstrates professionalism and ethical practices in the HVAC industry, emphasizing the importance of keeping customers informed throughout the repair process.